Terms and Conditions

Zogi

Zogi is a homegrown business focused on delivering high-quality, environmentally conscious candles, wax melts, refills and more fragrance products. On this website we also sell Home decor and sea glass jewellery curated and designed by Arroe Murphy as part of our 'designed by arroe' collections. Our products, from our Zogi range are crafted with care, ensuring they are vegan, cruelty-free, and made from sustainable materials. Designed by Arroe also offers a unique range of digital products tailored for fellow candlemakers, from business guides to marketing templates. As 'Designed by Arroe' grows, our aim is to expand into print-on-demand offerings that align with our core values of eco-friendliness and mindfulness, serving customers who value ethical luxury in their homes and businesses.

Governance

The Terms and Conditions set forth by Zogi and Designed by Arroe are to be governed by and construed in accordance with the laws of Scotland, United Kingdom. Any disputes or claims arising out of or in connection with the Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Products or Services

Zogi specializes in premium, eco-friendly home fragrance products, including handcrafted candles, wax melts, and candle refills, all made with sustainable coconut and rapeseed wax blends. Our candles are infused with phthalate-free premium fragrance oils, ensuring a clean and long-lasting burn. Additionally, Designed by Arroe - offers a unique selection of home decor and sea glass jewelry, each piece artfully designed to complement your space. For fellow candlemakers, we provide digital resources and guides to assist in establishing and growing their businesses. We're also preparing to expand our range to include print-on-demand products.

Purchase Agreement

When you make a purchase with Zogi or Designed by Arroe - through our Wix-based platform, you agree to the following: You have selected your items with care and have reviewed your order before submission. Upon processing your payment, you will receive an order confirmation via email, which serves as your receipt and confirmation of the order details. Your items will be dispatched according to our shipping policy, and you will be notified with tracking information. By completing the purchase, you are entering into a binding contract to buy the listed items and adhere to our Terms and Conditions.

Payment

Zogi and Designed by Arroe accepts a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment platforms as specified at checkout. Payment must be completed at the time of purchase. All transactions are secure and encrypted, and we do not store any sensitive payment information on our servers. Prices are listed in GBP and include VAT, where applicable. By providing a payment method, you confirm that you are authorized to use the designated payment method and authorize us to charge your purchase order to that method of payment.

Shipping and Delivery

Zogi and Designed by Arroe offers free standard delivery on all orders within the UK. Orders are dispatched within 1-2 business days and typically arrive within 3-5 business days. We currently ship exclusively within the UK. You'll receive a confirmation email with a tracking number once your order is on its way. Please ensure your delivery details are accurate to avoid delays. Note that we do not ship to P.O. boxes. In the event of any delivery issues, please contact us on our contact form, and we'll work swiftly to resolve the matter.

Returns and Refunds

Our satisfaction with Zogi and Designed by Arroe products is our top priority. If you're not entirely happy with your purchase, we accept returns within 14 days of receipt. To be eligible for a return, items must be unused, in the original packaging, and in the same condition that you received them. Please contact us at [contact information] with your order number to initiate a return. Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Intellectual Property

The content, digital products, and all associated materials on this website, including but not limited to text, graphics, logos, icons, and images, are the exclusive property of Designed by Arroe - Arroe Murphy and are protected by UK and international copyright and trademark laws. 'Zogi' is a registered trademark under class 4 in the United Kingdom. Unauthorized use of these materials, trademark, or any content found on this site is strictly prohibited and may lead to legal action.

User Responsibilities

Users of this website are expected to engage with the site and its services in a lawful and respectful manner. This includes abstaining from any activity that could harm the site’s functionality, infringe upon the intellectual property rights of Zogi and Designed by Arroe, or disrupt the services provided. Users are responsible for ensuring the accuracy of their personal and payment information and for maintaining the confidentiality of their account details. Any unauthorized use of the site or its content may result in termination of your access and may be subject to legal action.

Disclaimer for Zogi

Candles, Wax Melts, and Refills: Each of our products comes with specific care advice and safety instructions, which must be followed to ensure optimal enjoyment and safety. Zogi is not responsible for any damage or injury caused by misuse or neglect of these guidelines. By purchasing our products, you acknowledge that you have read and understood the safety instructions provided with each item, and agree to follow them carefully. Please retain the safety instructions for future reference to ensure continued safe use of our candles, wax melts, and refills.

Disclaimer for Designed by Arroe

The digital downloads provided are a result of Arroe Murphy's own experiences and practices within the candlemaking industry. While we have taken the utmost care to ensure the quality and relevance of the content, these resources are intended for general informational purposes and should be used at your own discretion. Arroe makes no warranty or representation as to the accuracy or applicability of the information to your specific circumstances. By using these downloads, you agree to do so at your own risk and acknowledge that Arroe is not responsible for any outcomes that arise from the application of this information in your business operations.

Your privacy and trust are important to us, and this Privacy Policy provides important information about how we handle your personal information.

Data Collection - We collect personal information when you use our website, make a purchase, or interact with us. This may include your name, address, email, and payment information.

Data Use - We use your information to process transactions, deliver products and services, and improve your experience with us. We may also use your information to communicate with you about your account and our services.

Data Protection - We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Third-Party Services We may use third-party service providers for payment processing and other services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes beyond filling your order.

User Rights - You have the right to access, correct, or delete your personal data. You can also limit, restrict, or object to the processing of your data.

Tel: 02037270298

Address: 82A, James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom

Updates to this Policy - We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site prior to the change becoming effective.

This policy is effective as of December 2023.

Data Security

We employ robust cybersecurity measures to protect your personal data from unauthorized access or breaches.
All payment transactions are encrypted and processed through secure third-party banking services.

After Purchase

We will contact you to confirm the successful completion of your transaction and provide tracking information for your order.
Our customer service team is available to address any post-purchase questions or concerns regarding product safety or usage.

Continuous Improvement

We continually review and update our safety procedures to adapt to new challenges and ensure the highest security standards.

For any questions or additional information about our safety policies, please reach out to us on our contact form.

Your safety and security are our highest priority, and we are committed to providing you with a safe shopping experience.

Cookies - we use cookies to:

Ensure the website functions properly.
Remember your settings during and between visits.
Improve the speed and security of the site.
Allow you to share pages with social networks.
Continuously improve our website for you.
Make our marketing more efficient.

We do not use cookies to:

Collect any personally identifiable information (without your express permission).
Collect any sensitive information (without your express permission).
Pass personally identifiable data to third parties.

Types of Cookies We Use -

Strictly Necessary Cookies: These are essential to enable you to move around the website and use its features.
Performance Cookies: These help us understand how visitors interact with our website, providing information about the areas visited, the time spent on the website, and any issues encountered.
Functionality Cookies: These allow our website to remember choices you make (such as your user name, language, or region) and provide enhanced, more personal features.
Targeting Cookies or Advertising Cookies: These are used to deliver adverts more relevant to you and your interests.

Third-Party Cookies -

Some cookies we use are from third-party companies, such as Google Analytics, to provide us with web analytics and intelligence about our site. They may also use these cookies to display advertisements on other sites based on your browsing activities.

Your Choices Regarding Cookies

You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed.

Changes to Our Cookie Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page.

Terms and Conditions

82A James Carter Road, Mildenhall Suffolk, IP287DE, UK Tel: 02037270298